Shipping Information

At Ferns Fur Friends, we want to make sure your order gets to you safely and as quickly as possible.

🌏 Where We Ship

We proudly ship Australia-wide. Some specialty items may ship directly from our international partners if it means better prices and unique products for you.

⏳ Delivery Times

• Australia-wide: 15–20 business days (average).

• International items (if applicable): 20-30 business days.

• Rural/remote areas may take a little longer.

You’ll always receive a tracking number once your order has been dispatched.

💰 Shipping Costs

• Standard Shipping: Free on all orders Australia-wide.

• Express Shipping: Coming soon!

📦 Tracking Your Order

Use our Track My Order page — just enter your order number and email to see real-time updates.

🔄 Delays 

While most orders arrive within the timeframes above, occasional courier or customs delays may happen. We’ll keep you updated if your order is affected.

🐾 Our Promise

If your order doesn’t arrive within the estimated delivery window, just reach out to our support team — we’ll chase it up and make sure you’re looked after.